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IT Help Desk Software Comparison
Freshdesk
Freshdesk is an affordable computer helpdesk software for firms of all sizes. A true multi-channel tool, it consolidates communication from phone, email, chat and social media.
FrontRange Solutions HEAT
HEAT by Frontrange is one of the top providers of help desk and customer support software. It's designed for companies needing more than 10 users. Functionality includes trouble ticketing, service management and voice automation.
LogicBox for CRM
LogicBox integrates customizable modules and reports in one affordable application. Among the best help desk software for mid-sized firms, the tool helps automate workflows and processes.
Mhelpdesk
Mhelpdesk has been implemented as a Field Service and Help Desk tool by over 6000 companies, and helps manage multiple service aspects of a business, including estimates, service requests, and even billing.
PhaseWare Tracker
Effective help desk support software increases productivity and user satisfaction - and PhaseWare is among the best. The solution scales quickly for firms of all sizes.
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SAP - CRM
SAP helps companies maximize their customer relationships with tools that automate many help desk processes. This software includes interaction tracking, knowledge management, routing and more.
Salesforce.com
The Service Cloud by CRM innovator Salesforce.com, helps support organizations improve efficiency in their issue resolution process with automated tools for managing contacts, tickets, the knowledge base and more.
Samanage Service Desk and Asset Management
This affordable Web-based help desk solution is perfect for any size support organization. It is extremely flexible, while still very intuitive to use. Samanage provides self-service, contract management, risk detection and other tools for IT service management.
ServiceWise
Combine help desk, self service, customer service and knowledge management with this ITIL-ready solution. ServiceWise is easy to maintain and integrate with existing systems.
Spiceworks Free Network Management Software
This free service desk application is catered for IT agents in the SMB market. It handles unlimited devices, but is best suited for a max of 1,000.